Everything you need to know about PufferTrack. Find answers to common questions and get support.
Learn the basics of setting up your account, importing employee data, and configuring your dashboard.
View articlesDetails about our subscription plans, payment methods, invoicing, and upgrading your workspace.
View articlesManaging user roles, permissions, security settings, and team organization structures.
View articlesYes, we offer a 14-day free trial for all new accounts. You can explore all features of the Premium plan without entering any credit card information. At the end of the trial, you can choose to upgrade or continue with our limited Free plan.
Absolutely. You can upgrade or downgrade your plan at any time from the billing settings in your dashboard. Changes to upgraded plans take effect immediately, while downgrades are applied at the end of your current billing cycle.
Security is our top priority. We use bank-grade 256-bit SSL encryption for all data in transit and at rest. Our servers are hosted in SOC 2 Type II compliant data centers, and we perform regular security audits to ensure your team's sensitive information remains protected.
Yes! We're proud to support non-profit organizations. Qualified non-profits are eligible for a 20% discount on all annual plans. Please contact our support team with your tax-exempt documentation to apply.
Yes, PufferTrack includes a robust import tool that accepts CSV and Excel files. We also offer direct integrations with popular payroll providers like Gusto and ADP to sync your employee roster automatically.
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